Adjacent Solutions has developed a unique approach to customer service designed to provide our customers consistent and highly effective support. Our model combines a well rounded, deep team of consultants with the familiarity that comes from having a single point of contact. At the heart of our service model is an experianced cross functional team based in the US. Combined with proven processes and procedures that conform to the requirements of SAS70, HIPPA, SOX, and PCI certifications, the support you will recieve will be what you need, when you need it.
Managed Services (Monthly Fixed Fee)
A fixed cost per month for a defined scope of work. Typical for outsourced technical support and DBA administration, this program has the benifit of a 24x7x365 SLA.
Allowing you to control your monthly costs, this program provides a limited SLA but the ability to address any special needs that arise.
Time and Materials
This program allows you access to Adjacnet Solution's quality resources without any monthly commitments.
only individual customer support
Being supported by Adjacent Solutions means being supported by a team you know and trust who have the right skillset at the right time at the right cost.
Each customer is assigned to a unique cross functional team. Once assigned to a team, this team will be the primary source of support for the customer's requests. This allows for our consultants to become familiar with each customer's systems, configurations and people ensuring quicker resolution and a superior customer experience. In the event a request requires multiple skills, someone with that skill and familiarity with the customer's environment is readily available.